Order number Q3793 was placed and confirmed on Wednesday, 21 Oct. The confirmation email said "We will notify you when it has been sent." When no word had been received in over a week, I sent emails on Thursday the 29th @ 12:05 & a second @ 16:43 to the partsfinderq.com support asking for shipper and tracking number. There was no response to either.
On Friday the 30th, a request was sent for the same information thru the site's Order Status Inquiry form at about 12:30. Average response time was shown as "15 minutes". No reply as of two hours later.
So, called @ 14:35. Although my transaction was found, its status was obviously unknown. A discount was offered (which was not applied) while I guess the elusive item was being searched for. Despite the assurance otherwise, no further Parts Finder Q correspondence was received for the rest of the day.
Much later, an email notice from UPS suddenly appeared @ 20:01 - "Your package is on its way!" Magic.
The item was delivered Tuesday, 3 Nov. So shipping took 4 days - over a weekend, but it hadn't even actually been sent until the 30th, 9 days after the order confirmation and my card being charged. The label wasn't even created until that Friday so the part appears to have not existed when ordered.
The part itself appears very clean, so an extra star for that. But I neglected to ask whether it had actually been repaired/refurbished/tested. These have become very expensive since their failure rate is apparently high, and they're not made anymore.
So two questions arise: 1) Does "In Stock" really mean "on the shelf", and 2) How many days does it take to locate and send an "In Stock" part after confirming an order? This unit is for a family car in nearly continuous use and the repair needs to be dovetailed. Not having any idea when, or even if, the order would arrive prevented that. I think you can do better.
Edit 11 Nov 26:
Parts Finder Q applied a discount, admittedly after my initial review mentioned it. This wasn't a necessary aspect of the transaction's follow-up, but it was volunteered and appreciated. Added a star with the caveat that future customers shouldn't need to make extra enquiries for an order to go smoothly.
Worked great
The part was correct, it was shipped fast and the Customer is happy and says his car is working fine . So far so good he said. Thank you.
2012 DODGE CHALLENGER ABS CONTROL.
My part arrived ahead of time, it was the right part and the price was better than other sellers. Communication was also excellent. I will definitely order from them again
These guys are fantastic. Have probably ordered a dozen modules by now for our shop and all work flawless. They will continue to get our business.
Perfect, so happy I found it
Have ordered multiple items so far and very happy with quality. OEM new are unavailable and these guy came through big time!
Great part, had it installed, works like a charm
Exact part as OEM. Installed with zero issues. Plugged it in and programmed, all codes gone. ECBM functions as it should when tested with scan tool. Buying process was easy and straightforward no b.s. Would do business with them again.
After several tries with another vendor - they got it right!
An EBCM for this Cadillac is not easy to find - found this vendor and in 3 days the customer was back in their car.
First impression is great - don't have a history dealing with them so I can't speak beyond that but they are in my rotation now for future inquiries
Had to call to see why the order wasnt shipped after a few days sitting in limbo. Package arrived and none of the ports were plugged. Had to clean cardboard box dust out of ports. But on the positive, it works better than the failed one in the truck.
Ups had no yracking took a little longer then expected but parts in vehicle is fixed so im happy
Worked as expected, came well packaged.
You can reach me at [****]
I would give you a zero if possible.
You have $548 of my money and I have a module that was previously programmed to another VIN & will not reprogram.
Professional easy to navigate website. Part was shipped in proper packaging and on time. Reasonable pricing. I will keep partsfinderq info on hand for the next job/ opportunity that comes.
Plug and play very simple
Slight mix up with delivery time, but went great once straightened out. Part worked great.
VERY RESPONSIVE AND I WAS ABLE TO GET MY RUSH DELIVERY ON TIME.
Great place to find parts!
In the beginning I tough it was a scam for the bad reviews that they have, but once i got the part that I order at my house, i felt a relief.
I don't know about the return issues or the customer service issues. I got the part on time and not damage and is what It matter to me. I got no bad think to say about this company at the moment and will continue doing business this them.
Great
Received the part in the time promised and have been able to schedule the repair. Hopefully, the part will correct the car issues.
I was having complete failure finding a replacement ABS Module and the ABS Pump. The local Ram Dealership did not have the replacements and said they did not have any guess when they would be able to get these for me. I checked local mechanic shops and parts houses, but no body could help me. I found Parts Finder Q on line showing both my items were in stack and could ship immediately. I called Parts Finder Q to make sure they had the exact replacements. I spoke with Nadia, and she was so helpful. I gave her my serial number and the part numbers for each item. Nadia checked within their personnel, and confirmed they have both in stock. I was shocked and hesitate to hear they have them and NO ONE else have them. After studying over whether to take a chance ordering these parts from a company I never heard of, and online, next day I called back and spoke with Nadia. I chose to order the parts and she took my order immediately. 4 days later I received both items in one box, very nicely packaged and looking very clean and remanufactured. I carried these parts to my local mechanic I've used for years. They installed and programed thee ABS Parts and got my truck back to the following day. The mechanics did not experience any problems and were glad I found them. Many many thanks to Parts Finder Q and to Nadia for their expert online information and over the phone ordering and shipping. Oh, the price for both these parts were well below what I was expecting to pay.
Great company, great personal service.
Robert L.
