Fraud/Spam Policy

1. Purpose and Principles

 


We aim to ensure the authenticity and usefulness of all reviews published on our website (or platform). The purpose of this policy is to prevent the spread of fraudulent or spam reviews and to maintain transparency and trust with our customers.


 

2. Definitions

 

 

  • Fraudulent Reviews: Any reviews that contain intentionally false, misleading, or fabricated information, posted with the aim of distorting a product’s or brand’s reputation or misleading other users.

  • Spam Reviews: Reviews unrelated to the product or service, containing advertising links, repeated text, automated (bot) submissions, or other forms of irrelevant, mass-produced content.

 


 

3. Scope

 


This policy applies to all reviews collected and published:

 

  • On our own website (via an integrated review form);

  • On third-party platforms (e.g., Trustpilot, Judge.me, etc.) where we participate and can moderate reviews;

  • On any other channels we use to collect customer feedback.

 


 

4. Mechanisms for Detecting Fraudulent and Spam Reviews

 


We use a comprehensive approach to identify and filter out suspicious reviews:

 

  1. Automated Filters:

     

    • Scanning review text for common spam indicators (e.g., excessive repetition of words, links to external resources, nonsensical text).

    • Checking IP addresses from which reviews are submitted to prevent mass postings from a single user or bot.

    • Analyzing behavioral patterns (e.g., a large number of reviews in a short time period, repeated content, etc.).

     

  2. Manual Moderation:

     

    • Our moderation team (or responsible individual) periodically reviews new submissions flagged by the automated system as “suspicious.”

    • If there is any doubt about a review’s legitimacy, we may request additional evidence (receipt, order confirmation, etc.) or contact details from the reviewer.

     

  3. User Reports:

     

    • We encourage all users to report any violations or suspicious reviews they encounter.

    • Reports are investigated by our support team/quality control department.

     

 


 

5. Actions Taken in Case of Violations

 


If a review is found to be fraudulent or spam, we reserve the right to:

 

  1. Remove or hide the review.

  2. Block the user’s account if they are found to be repeatedly posting dishonest reviews.

  3. Revoke any related rewards or incentives if the review was posted under a loyalty or incentive program and is deemed fraudulent.

 


 

6. Appeals Process

 


If the reviewer disagrees with our decision (for example, if their review was removed):

 

  1. They can contact our support team and provide evidence of the authenticity of their review (e.g., order number).

  2. After re-evaluation, the review may be reinstated if found to be valid.

 


 

7. Transparency and Notifications

 

 

  • We publicly disclose that our review moderation process may include both automated and manual checks.

  • We may notify the reviewer of the reason for blocking/removal, when applicable.

 


 

8. Policy Updates

 


This policy may be updated in accordance with changes in legislation, the introduction of new moderation tools, or internal policy adjustments. The most current version of this policy is always available on our website.


 

9. Contact Information

 


For questions, complaints, or suggestions regarding our review moderation, please reach out to us:

 

  • Email: support@partsfinderq.com

  • Phone: +1 828-440-0199 

  • Office Address: 104 S Main St Ste 800 # 1068 Greenville SC 29601

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