Shipping Policy for Parts Finder Q
At Parts Finder Q, we are committed to providing reliable and efficient shipping options for our customers both domestically and internationally. Below you will find details about our shipping options, conditions, and important information to ensure a seamless delivery experience.
Free Shipping - Standard Ground
We offer free Standard Ground shipping on all orders over $199 (before taxes and after discounts).
Conditions for Free Shipping:
1. Order Value: The total order value must exceed $199 before taxes and after applying any discounts or promo codes.
2. Eligible Regions: Free shipping is available across the continental United States, excluding Alaska and Hawaii.
3. Shipping Method: Free shipping is applicable only to Standard Ground delivery. Expedited methods, such as Next-Day or 2-Day delivery, are not included.
4. Weight Restrictions: Free shipping does not apply to items weighing over 60 lbs.
5. Delivery Time: Standard Ground delivery typically takes 3-4 business days.
6. Processing Time: Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.
Note: Free shipping terms are subject to change and cannot be combined with other promotions or discounts unless explicitly stated.
Expedited Shipping - UPS Next-Day Delivery
For customers who need their items quickly, we offer Next-Day Delivery through UPS Overnight Shipping.
• Orders placed on business days before 7:00 PM will be shipped the same day and delivered the next business day.
• Orders placed after 7:00 PM or on non-business days will be processed on the next business day.
Important: Please contact us before placing your order to confirm availability of next-day delivery for your item.
Domestic Shipping within the USA
Our office and warehouse are located in the USA, enabling us to offer fast and affordable delivery options throughout the continental United States.
Paid Shipping Options:
We collaborate with trusted carriers such as UPS and USPS to provide flexible delivery options, including:
UPS:
• UPS 2nd Day Air®
• UPS 3 Day Select®
• UPS Ground (3-4 Days)
USPS:
• First Class Mail
• Priority Mail
• Priority Mail Express
Free Shipping Option:
Free shipping is available within the continental United States on qualifying orders.
International Shipping
We also deliver to 32 countries worldwide, including:
United Kingdom, Canada, Germany, France, Japan, South Korea, Australia, New Zealand, and others.
Paid International Shipping:
International shipping costs are calculated based on the destination, weight, and dimensions of the package. We collaborate with carriers such as DHL, UPS, and USPS to provide reliable delivery options.
• DHL Express Worldwide
• UPS Worldwide Expedited®
• USPS Priority Mail International
Order Processing Time
• Orders placed before 9:00 PM on a business day will be processed the same day.
• If there is a delay in processing your order, we will contact you to provide an update and resolve any issues.
Tracking Your Order
You can track your order in real-time using the tracking service provided on our website. Simply visit the “Track My Order” page and enter your tracking information to view the status of your shipment.
If Your Order Is Delayed or Not Delivered
If your order has not arrived within the estimated delivery time, please contact our Customer Support team. We will promptly create a request to investigate the delay and ensure your order reaches you as soon as possible.
Contact our support team using the information below:
• Email: support@partsfinderq.com
• Phone: 828-440-0199
• Support Hours: Monday to Saturday, 7:00 AM - 8:00 PM
This shipping policy ensures clarity and flexibility for our customers, aligning with our mission to provide top-notch service. If you have any questions or require further assistance, please don’t hesitate to reach out.
Effective Date: December 20, 2024
