Parts Finder Q - Return & Refund Policy

We strive to ensure your complete satisfaction with your purchase. Our return policy is designed to make the process as smooth as possible while maintaining fair terms for both our customers and our business.

Return Policy Overview

• 30-day return window from date of receipt
• Items must be in original condition
• Original packaging required
• Proof of purchase necessary

Return Eligibility Requirements

To be eligible for a return, your item must meet these conditions:

• Item is in the same condition as when received
• Item is unused and unworn
• Item has all original tags attached
• Item is in its original packaging
• Receipt or proof of purchase is available

Required Documentation

The following documentation must be provided for all returns:

• Order information (order number, date of purchase)
• Customer details
• Warehouse delivery information
• Detailed reason for return
• Clear photographs of the item showing its current condition

Photo Documentation Requirements

All returns must include clear photographs showing:

• All sides of the item
• Any alleged damage or defects
• Original packaging condition
• Serial numbers or identifying marks (if applicable)

Packaging Requirements

Customers are responsible for ensuring proper packaging of return items:

• Use original packaging materials
• Ensure adequate protection against damage during transit
• Secure all loose parts and components
• Items damaged due to insufficient packaging will not be eligible for refund

Return Processing Timeframes

• Standard Returns: Processed within 3 business days of receipt
• Technical Inspection Required: Up to 14 business days for parts requiring functionality testing
• Holiday Periods: Additional processing time up to 14 business days may be required during holiday seasons

Return and Cancellation Fees

Fee Structure:

• Shipped Orders:

  20% restocking fee applies to all returns after shipping

• Unshipped Orders:

  0$ cancellation fee for orders cancelled before shipping

Non-Returnable Items

• Custom products or special orders
• Hazardous materials
• Flammable liquids or gases
• Sale items
• Gift cards

Return Shipping

• Company Error Returns: Free return shipping with provided label
• Customer Choice Returns: Customer responsible for return shipping costs

Return Address